Q: What are the operating hours for Customer Service?

A: Customer service hours are Monday through Friday, 8:00 am to 7:00 pm ET. If you have questions about UnionSecure products or if you want to apply for coverage, please call us toll free at 1-800-393-0864 during the hours of operation. After you become an insured union member, you can continue to use the same customer service number for all your needs.

Q: Can I change the way I'm billed after I apply?

A: Yes, we can pay your bill via electronic funds transfer, credit card or direct bill.  You may change your billing method by calling us toll free at 1-800-393-0864 (Monday through Friday 8:00 am to 7:00 pm ET).

Q: How do I make a claim for benefits?

A: We will be glad to walk you through the claim filing process.   Call us toll free at 1-800-393-0864 to send you any necessary paperwork.  (Monday through Friday, 8:00 am to 7:00 pm ET).

Q: How do I get the necessary forms for changing my beneficiary or making other changes once I become an insured member?

A: For any other changes, call us toll-free at 1-800-393-0864 (Monday through Friday 8:00 am to 7:00 pm ET).