Privacy Policy

You want to keep your personal information, well, personal. The UnionSecure insurance program administrator understands this and we work hard to keep information about your use of unionsecure.com safe. Protecting your privacy when you use unionsecure.com is our way of ensuring your trust in the life, accident and hospital/at-home recovery programs offered through UnionSecure. Please review this privacy statement carefully to understand what information we collect on unionsecure.com, how it is used, and how you can work with us if you have a concern about your privacy. Please note that unionsecure.com is not designed for use by children nor does the Web site seek to collect information on children who may visit the site.

We may need to update our unionsecure.com privacy statement as legal requirements or business needs require. Any alterations to these principles will be posted here on our Web site for your review.

The Information We Collect

When you visit unionsecure.com, we collect and store non-identifying information about your visit. This information may include the time and length of your visit, the pages you look at on our site, and the site you visited just before coming to ours. We may also record the name of your Internet service provider. We use this aggregate information to measure site activity as well as to generate ideas for enhancing our Web site to serve you. This information is not specific to any individual and cannot be used to identify you.

To help enhance the user experience online, Unionsecure.com also uses "cookies" so users do not have to re-enter information as they navigate the Web site. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. Cookies are used to help personalize the online experience for the user - based on the action you request. If you submit your date of birth and union affiliation, you receive information about your union's available UnionSecure programs. We do not share this information with outside organizations.

There are also several opportunities on our Web site for you to voluntarily provide us with personal information about your particular union and specific insurance care needs. For example, we will need personal information from you when you enroll in accident insurance, submit a question online, or request product information. This information includes your name, mailing address, e-mail address, International union name, current insurance coverage, and other similar information. We use your voluntarily provided personal information to provide you exceptional customer service and to create a more meaningful visit for you at unionsecure.com.

By providing us with personal information on unionsecure.com so we may assist you, you are "opting-in" to receive future communication from unionsecure.com concerning information on products, promotions, or other services that we believe would be of interest to you. If, at any time, you receive a communication from unionsecure.com that is unrelated to a transaction you have initiated and you would like not be contacted again, please contact us using the procedures outlined below under "Questions About Your Information" to "opt-out" from future unionsecure.com communications.

We reserve the right to use your personal policyholder information for market research purposes (to better serve you) but we will not sell your voluntarily provided information and will not share it with unauthorized persons or organizations.

E-mail

The unionsecure.com Web site does not automatically recognize your e-mail address. You only receive e-mail from us if you check a box indicating an interest in a particular e-list - or if you provide an e-mail address for a customer service or policy-related inquiry and need an answer via e-mail. We collect the e-mail addresses of those who communicate with us via e-mail and online forms, including those who specifically check a box to subscribe on our online forms (for example, an opt-in for e-mail updates is on the online enrollment form). Any user who signs up for e-mails can unsubscribe or manage his/her subscription by linking to the personal URL e-mailed to all subscribers. Every e-mail sent also includes information about how to stop receiving e-mails from us. If you sign up for Union Plus e-mails (including Union Plus E-News), you can expect to receive e-mails from info@unionprivilege.org and/or enews@unionprivilege.org - please update your e-mail address books and "safe" lists as appropriate.

We do not share the e-mail addresses we collect with non-UnionSecure or non-Union Plus benefits organizations.

Questions About Your Information

If you have any questions about your UnionSecure personal policyholder information records or if there are changes you would like to make to your policyholder data such as updating your mailing address, the names of your beneficiaries, or your e-mail address, etc., please contact UnionSecure Customer Service at 1-800-393-0864. You may also use our secure Customer Service section of this site to submit any questions you may have. If you would prefer to communicate with us by regular mail, please use the following address:

UnionSecure Office of Administration
P.O. Box 22758
Santa Barbara, CA. 93121-2758

Whichever way you wish to communicate about UnionSecure insurance, you will always have the opportunity to ask us questions about the information we have concerning your insurance coverage. You take online privacy seriously, and so do we.

You may also contact us through the above-mentioned means to "opt-out" from receiving communications from unionsecure.com that may be unrelated to a transaction you initiated on the Web site.

To protect your privacy, any personal information we obtain from you is protected using the best available technology. Your product information requests are encrypted when sent to our customer service center for fulfillment; we use a secure server to safeguard the information you provide to us when asking a customer service question relating to your insurance coverage and when you enroll in insurance online; and all online enrollment information fulfilled by our customer service center is protected by Secure Socket Layer (SSL) technology to ensure your data is encrypted and safe from view by unauthorized parties.

In order to serve up secure Web pages in your browser using SSL, we've acquired a security certificate from Verisign, Inc. - the Internet's leader in secure Web technology verification. You can verify for yourself the authenticity of UnionSecure certificate by clicking on the Verisign icon in various places throughout the site. The Verisign seal ensures that we are handling all of your transaction information securely and with the utmost care.